Delivery:
Q1: What are the delivery options available? A: We offer two delivery options within the United Kingdom:
- Standard Delivery (£3.95): 3-4 working days. Free for orders over £75.
- Expedited Delivery (£8.95): 1-2 working days.
Q2: Which carriers do you use for deliveries? A: We use reputable carriers such as Royal Mail, DPD, or Evri for all our deliveries.
Q3: Do you provide tracking information for orders? A: Yes, all orders are traceable, and we provide tracking information via email or SMS once your order is dispatched.
Returns:
Q1: What is your returns policy? A: We have a 30-day returns policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a refund or exchange. Please refer to our Returns Policy page for detailed instructions.
Q2: Are there any items that cannot be returned? A: Yes, certain items, such as opened or used sealant tubes, custom-made products, and clearance items, may not be eligible for returns. Please check our Returns Policy for a comprehensive list of non-returnable items.
Q3: How do I initiate a return? A: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process.
Product Information:
Q1: Are your products authentic and high-quality? A: Yes, we are an authorized reseller for all the biggest brand names in the sealant industry, including Sika and Everbuild. Our products are guaranteed to be genuine and of the highest quality.
Q2: Can I get assistance in choosing the right sealant for my project? A: Absolutely! Our team of experts is ready to assist you in selecting the most suitable sealant for your specific project. Feel free to reach out to us via phone, email, or live chat, and we'll be happy to help.
Q3: Are the product descriptions and specifications accurate? A: We strive to provide accurate and detailed product descriptions and specifications. However, if you have any doubts or need further information, please contact our customer support team, and we'll clarify any queries.
General Queries:
Q1: Do you ship internationally? A: Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
Q2: What are your business hours? A: Our customer support team is available from Monday to Friday, 9:00 AM to 6:00 PM (GMT). You can reach us via phone or email during these hours.
Q3: Can I make changes to my order after it's been placed? A: Once an order is placed, we aim to process and dispatch it as quickly as possible. If you need to make changes, please contact us immediately, and we'll do our best to accommodate your request. However, we cannot guarantee changes after the order has been processed.
Q4: Are my personal and payment details secure on your website? A: Yes, we take the security and privacy of your information seriously. Our website uses industry-standard SSL encryption to protect your data during transmission, and we comply with all data protection regulations.
If you have any other questions or concerns that are not covered in this FAQ section, please don't hesitate to contact our customer support team. We are here to provide you with the best shopping experience at The Sealant Store!
